Talk to the Starriva team
A purchase question, an unfinished episode, or a concern about a result? Write to [email protected]. This is also the contact for privacy requests, deletion, copyright, likeness and safety complaints, and appeals.
Choose the details that fit your question
A Star or episode did not turn out as expected
Tell us what you were creating, when it happened and what you saw. Include the app version, device model and operating-system version. An exact error message or relevant screenshot is useful; unrelated personal photos are not needed.
A purchase or credit balance is missing
Include the Google Play order number and describe the missing entitlement. We can investigate purchase and credit issues, while Google Play handles refund decisions under its policies. We cannot promise a refund on Google's behalf. See purchase and credit help.
You want to remove account data
Follow account deletion. A connected Google email or the relevant Play order information helps us verify the request. External deletion cannot erase files still on your device.
A result affects someone's rights or safety
Use Report on a result in your account, or email a description and information identifying the material. Rights and safety complaints explains what to include. To appeal a decision, reply to the existing conversation with the reason for your request.
Keep the conversation focused
One complete message helps us follow your request. Reply in the same email conversation when you have more information. We do not promise a particular response time.
Keep passwords, verification codes, card numbers, identity documents and unrelated private material out of your message.